Infobird Co. Ltd

• Infobird Co. Ltd
• Technology

IFBD

We are a software-as-a-service, or SaaS, provider of innovative AI-powered, or artificial intelligence enabled, customer engagement solutions in China. Leveraging self-developed cloud computing structure, AI and machine learning capabilities, patented Voice over Internet Protocol or VoIP application technologies, no-code development platform, and in-depth industry expertise, we primarily provide holistic software solutions to help our corporate clients proactively deliver and manage end-to-end customer engagement activities at all stages of the sales process including pre-sales and sales activities and post-sales customer support.

We also offer AI-powered cloud-based sales force management software including intelligent quality inspection and intelligent training software to help our clients monitor, benchmark and improve the performances of agents. We empower our clients with our business value-driven solutions to increase revenue, reduce cost, and enhance customer service quality and customer satisfaction. We currently specialize in serving corporate clients in the finance industry and also cover a broad array of other industries, including the education, public services, healthcare and consumer products industries. We believe we are one of the leading and long-standing domestic SaaS providers in serving large enterprises in the finance industry in customer engagement with over 10 years of experience. We offer a comprehensive portfolio of customer engagement SaaS solutions that are highly intelligent, customizable and with proof of stability and security at scale with concurrence of over 10,000 agents. We continue to innovate by developing technologies that enable us to deliver a series of solutions and services which address the evolving and changing needs of our corporate clientele.

According to the Report on the Industry Trend of SaaS in China published by Business Partner Consulting in March 2020, the SaaS industry is a fast-growing market in China, surging from approximately $2.3 billion in 2019 to $3.3 billion in 2020, and is expected to grow to approximately $6.9 billion in 2022. We believe the growth of the SaaS industry is driven by the digital transformation in the business world, in particular domestic PRC markets, and in particular, we believe that companies are investing significantly in SaaS during such digital transformation. We also believe AI-powered customer engagement SaaS is disrupting traditional customer engagement tools.

The former proactively extracts, consolidates, analyzes, and predicts customer interactions in an omni-channel environment with the assistance of AI, while the latter passively receives, records, reacts to, and reports on customer data without the assistance of AI. We believe that a combination of industry expertise on SaaS and novel technologies, such as AI and machine learning capabilities, is the progressing trend in the customer engagement industry.

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